This appeared a few days ago…
A CIO's take on EHR optimization: Engaging clinicians via many methods is critical to understanding their needs
Penn Medicine’s Mike Restuccia explains why instituting an end user survey is such an important, and eye-opening, step to take.
July 25, 2018 10:02 AM
We’ve officially entered into the “dog-days” of summer here in the mid-Atlantic states. When I think back to the biting cold wintertime in January it seemed that summer would never appear, yet it has arrived in full force. I use this metaphor because it closely resembles the electronic health record (EHR) optimization challenges that many of us face.
After years of toiling, building and deploying, users are asking for more out of their EHR; and rightfully so! Industry statistics indicate that users in all industries tend to use between 50 percent and 60 percent of the functionality provided in their core application suite.
Given this stat, providing on-going education and system personalization to the staff becomes a natural next step and an excellent opportunity to empower users with more system proficiency. When clinicians are live on the EHR for several months after implementation they gain a better idea of how the system flows and are more familiar with specifically what needs to be adjusted.
In addition to building upon user education, we have also taken the step to administer the KLAS organization’s Arch Collaborative Survey, which measures a user’s overall satisfaction with the EHR. This is not a survey that is for the faint of heart as the results — and most particularly the comments — can really get your attention.
Lots more here:
Can you imagine a survey of a statistically meaningful sample of GPs and Specialists and patients regarding the level of satisfaction with and what they like, dislike, want, have concerns about and so on with the myHR.
Actually asking some balanced, reasonable and evidence-based questions would create a platform to maybe build some trust etc. If taken notice of, it would also dramatically change what the myHR is today I believe.
What do you think?
David.
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